1st line support is handled by the local Amesto Solutions company with the use of local knowledge, colleagues and tools provided by Amesto Apps.
Danish companies are handled by Amesto Solutions Denmark
Swedish companies are handled by Amesto Solutions Sweden
Norwegian companies are handled by Amesto Solutions Norway
All other companies are handled by Amesto Solutions Denmark
2nd line support. The 3 Amesto Solution countries have a common 2nd support team with Amesto Apps experts.
Please escalate software malfunctions, bugs or wishes for new features to the Amesto Apps team
How to escalate Amesto Apps support requests
Amesto Apps will handle support requests escalated by the 2nd line support team, typical software malfunctions, bugs or wishes for new features. Amesto Apps always report back to the request owner. The request owner will be in charge of the communication with the customer.
Issues of general interest
Issues of general interest, roadmaps etc. will be publish in the news section at www.amestoapps.com. Also we suggest that yo sign up on the Amesto Apps Status page, in order to receive push messages on all status changes for the apps.
